Terms of service

The agreement

These terms cover your use of Interview Signal. By buying seats or using the software you agree to them. If you are agreeing on behalf of an agency, you confirm you can bind it.

What you get

A licence to use the desktop application and the service behind it, for as many concurrent recruiters as you have seats, for as long as your subscription is paid. The licence is not exclusive, not transferable, and not sublicensable.

Seats

A seat is one named person. Seats are not shared or rotated between people in the same day. An admin can reassign a seat by removing one person and inviting another, which takes effect within a minute.

Billing

• Prices are per seat per month, in US dollars, exclusive of any sales tax or VAT, which is calculated at checkout.
• Monthly plans renew monthly; annual plans renew annually. Both cancel at the end of the period you have already paid for.
• Adding a seat mid-cycle is charged pro rata and takes effect immediately.
• If a payment fails, the service continues for seven days while the card is retried. After that, access pauses until it is fixed. Nothing is deleted, because interview files are on your own machines.
• The founding cohort price is held for at least twelve months from the day you join.

The guarantee

Run twenty interviews through Interview Signal in your first thirty days. If your recruiters are not saving at least thirty minutes per candidate on notes and submittals, use the refund button in your account within forty-five days of signing up. We refund your most recent payment in full and cancel at the end of the current period. Once per organisation. We honour this as written; if the button fails for any reason, email [email protected] and we will complete it by hand.

Your responsibilities

• Notice and consent. You decide what to tell candidates and you are responsible for complying with the law where you and they are. We provide a read-aloud notice, a per-interview record of what was decided, a pause control and a guide. None of that is legal advice and none of it makes the decision for you.
• Hiring decisions. Scores, fit numbers and submittals are aids to a person's judgement. Do not use them as the sole basis for rejecting or advancing a candidate, and be aware of the rules in your jurisdiction about automated decisions in employment.
• The files on your machines. Interview transcripts and submittals are stored on your recruiters' computers and are yours to secure, retain and delete.
• Accurate use. Do not use the service to record conversations you have no right to record, or for anything unlawful.

What the software does not promise

Transcription and generated text are imperfect. Speech is misheard, suggestions are sometimes wrong, and a scorecard is an opinion assembled from a transcript. The product is built to fail visibly rather than quietly — quotes that cannot be matched to the recording are deleted rather than presented, and sections the interview did not cover are marked "Not discussed" rather than filled in — but nothing removes the need for a person to read what goes to a client.

Availability

We aim to keep the service up and we do not offer a formal uptime commitment at this stage of the product, which is the honest position. If the service is unavailable, the app keeps recording and transcribing where it can, and the interview files on your machines are never affected.

Intellectual property

We own the software. You own your content: your job descriptions, your question kits, your templates and everything produced from your interviews. We claim no licence over them and could not exercise one if we did, since we do not hold them.

Confidentiality

Neither of us will disclose the other's confidential information. In practice this obligation falls almost entirely on us and is almost entirely satisfied by the architecture: we cannot disclose interview content because we do not have it.

Liability

To the extent the law allows, neither party is liable for indirect or consequential loss, and our total liability in any twelve-month period is limited to the amount you paid us in that period. Nothing here limits liability that cannot legally be limited.

Ending it

You can cancel at any time from your account; access continues to the end of the period you have paid for. We can end an account for non-payment or for use that breaks these terms, with notice except where the law requires otherwise. On termination you keep every interview file on your machines — there is nothing for us to hand back or withhold.

Changes

We will email account admins before these terms change in any way that matters. Continuing to use the service after that is acceptance.

Law

These terms are governed by the laws of the State of Delaware, United States, and the courts there have exclusive jurisdiction, without affecting any right you have to bring a claim where you live.

Questions: [email protected].